Return Policy – Max Thoimas Garland Headbands

At Max Thoimas, we want you to be delighted with your Garland Headband purchase. If you have any questions or concerns regarding returns, please contact our support team at [email protected]. Your satisfaction is our priority.

1. Eligibility for Returns:

• To be eligible for a return, your Garland Headband must be unused, in the same condition as received, and in the original packaging.

2. Timeframe for Returns:

• You have 30 days from the date of purchase to initiate a return. After 30 days, we may not be able to offer a refund or exchange.

3. How to Initiate a Return:

• To initiate a return, please contact our customer support team at [email protected]. Provide your order number, a description of the issue, and clear photos if applicable.

4. Refund Process:

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If the return is approved, a refund will be processed to your original method of payment.

5. Return Shipping:

• Customers are responsible for the cost of return shipping. Please use a trackable shipping service and consider purchasing shipping insurance. We are not responsible for items lost or damaged during the return process.

6. Exchanges:

• If you need to exchange a Garland Headband for a different style, size, or color, please contact our support team at [email protected] to discuss exchange options.

7. Damaged or Defective Items:

• If you receive a damaged or defective Garland Headband, please contact us immediately at [email protected] with photos of the product and packaging. We will work to resolve the issue promptly.

8. Contact Us:

• If you have any questions about our return policy or need assistance with a return, please contact our support team at [email protected].